B2B orders arrive by email, phone, and portal in formats your ERP was not built to handle, and your coordinators are logging them manually before anyone has acknowledged the customer. We capture orders from any channel, validate line items against your product list, check stock in your ERP, and generate the acknowledgement ready for dispatch confirmation.
When a delivery slips, customers usually find out by calling you. Your rep is caught in the middle without the information they need. We monitor open orders against confirmed ship dates, detect delays before the customer does, draft a proactive update, and route it for rep approval before anyone picks up the phone.
Custom quotes sit in the engineering queue for days while the customer goes cold and the rep chases internally. We extract the spec from the RFQ, apply your standard costing parameters, generate a first-cut estimate, and route it to engineering for sign-off the same day.
